Frank Jones

  • Power BI Coder and Customer Service Representative
  • 10+ Years

Overview

10 years of experience in coding BI applications utilizing SQL server, BI stack, Power BI, Tableau.
Generated ad-hoc reports in Excel Power Pivot sheared them using Power BI to the decision makers for strategic planning.
Designed ETL using SSIS Packages to reprocess any data at any time using Reprocess Logic.
Developed T-SQL scripts for performing automation tasks. Used N-tier architecture for presentation layer, the business and the data access layers and were coded using C#, worked with Agile methodology for application development.
Designed, deevloped, maintained application using VB.NET, C#. Implemeted business logic in the form of custom class written in C#.
Developed SQL queries to validate the data such as checking duplicates, null values, trucated values and ensuring correct data aggregations.
Explored data in a variety of ways and across multiple visualizations using Power BI.
Contributed in the development of knowledge transfer documentation.
And handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions.
Resolved an average of 370 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy and volume).
Helped company attain the highest customer service ratings—earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
Commended for initiative, persuasiveness, intense customer focus and dependability in performance evaluations.

Languages:

English

Availability:

More than 30hrs/week

Phone Number:

Verified

Reviews


Talented developer/s for ongoing .Net eCommerce work

October 12, 2017 - November 25, 2017

It has been a pleasure working with Frank - he is an amazing developer, very knowledgeable, great communication and his quality of work is spot on.

140 Hours

$25.00 / hr

Workflow App - MVP Development

December 23, 2017 - December 30, 2017

Frank is an extremely professional developer who was able to effectively manage the changes involved with our MVP development project. He displayed great technical expertise and design insight which saved us a great deal of effort. His deliverables were always on time and to specification. I would happily recommend Frank for any similar project.

50 Hours

$20.00 / hr

C# Programmer needed

February 20, 2018 - April 17, 2018

Very good job ! Many thanks again ! Highly recommended jointohirer!

220 Hours

$30.00 / hr

MVP app - Uber for Plumbers

June 2, 2018 - August 15, 2018

Frank was quick to execute, gave me better ideas on how to design my app, helped me with marketing, strategy and a overall holistic support of my business idea. He is not just a standalone coder, he is able to connect the dots between the tech and the outside world. The is the benchmark to which app developers should be working from. 10/10 would work with again.

250 Hours

$35.00 / hr

Arduino BLE connect to IPhone &display sensor data

September 26, 2018 - October 12, 2018

Great developer, very responsive from the beginning.

45 Hours

$40.00 / hr

app dev social

December 15, 2018 - February 24, 2019

A wonderful developer, very knowledgeable, seek to work with again!

230 Hours

$35.00 / hr

Skills


Education


Master's Degree, Computer Science

California Institute of Technology

Employment


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